Privacy Policy

This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.

The Privacy Policy covers both “online” (e.g., web and mobile services, including any websites operated by us such as https://5kcarcare.com/ or Mobile Application such as 5K Car Care & 5KCC PD , however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of car services are collectively referenced as the “Services”.

5kcarcare.com is a property of 5K Car Care Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at No:8, Ayyappa Nagar, Avinashi Road, Near Codissia Trade Fair Complex, Peelamedu, Coimbatore - 641004

WHAT INFORMATION DO WE COLLECT?

INFORMATION YOU PROVIDE TO US

We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us. When you sign up to use the Services, you create a user profile. We shall ask you to provide only such Protected Information which is for lawful purpose connected with our Services and necessary to be collected by us for such purpose. The current data fields that might be requested for are:

• Full name
• Email
• Address
• Mobile phone NumberFull name
• Zip Code

INFORMATION WE COLLECT AS YOU ACCESS AND USE OUR SERVICES

• In addition to any Protected Information or other information that you choose to submit to us, we and our TPSP may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
• In case of booking via call center, 5k Car Care may record calls and chat histories for quality and training purposes.
• In case you book a Service through ‘5k Car Care’, we may collect your vehicle preferences, your preferred address for test drives, car insurance details, purchase history and information pertaining to the service package purchased, and any additional documents that you may have shared with us, to facilitate such Vehicle Servicing.  
• Tracking information is collected as you navigate through our Services, including, but not limited to geographic areas. The driver’s mobile phone will send your GPS coordinates, during the ride, to our servers. Most GPS enabled mobile devices can define one’s location to within 50 feet.
• In case you refer a friend to our services, we will be collecting and storing such contact information (name and phone number) to get in touch with your friend, to promote our services.
• Usage Information may be collected using a cookie. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customize the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties, and use of third party cookies is not covered by our Privacy Policy.

INFORMATION COLLECTED BY MOBILE APPLICATION

• Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.
• When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
• Your preferred language and country site (if applicable)
• The manufacturer and model of your mobile device
• Your mobile operating system
• The type of mobile internet browsers you are using
• Your geolocation
• Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application Information to allow us to personalize the services and content available through the Mobile Application
• Data from SMS/ text messages upon receiving Device permissions for the purposes of (i) issuing and receiving one time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.

USE OF INFORMATION COLLECTED

• Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to view your Order history, Services rendered and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources.
• Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your username and password.
• We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases, marketing purposes.
• We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site(s). Your IP address is used to help identify you, but contains no personal information about you.
• We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email. If you do not wish to receive them, you have the option to deactivate your account.  
• We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
• We use information to respond to your requests or questions. We might use your information to confirm your registration for an event or contest.
• We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
• We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
• We use information for security purposes. We may use information to protect our company, our customers, or our websites.
• We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. We use information to send you transactional communications.
• We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy or any applicable terms of service or terms of use for the Mobile Application, and to investigate fraud, chargeback or other matters.
• We provide some of your Protected Information (such as your name, pick up address, contact number) to the driver who accepts your request for Picking up the service vehicle, so that the driver may contact and find you. The companies for which drivers work (that are providing the transportation service) are also able to access your Protected Information, including your geo-location data.  .
• We use that geo-location information for various purposes, including for you to be able to view the drivers in your area that are close to your location, for you to set your pick up location, for the drivers to identify the pick-up location, to send you promotions and offers, and to allow you (if you choose through any features we may provide) to share this information with other people.
• In addition, we may use your Protected Information or Usage Information that we collect about you: (1) to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties; (2) to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests or other promotions; (3) to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies; (4) for internal business purposes; (5) for inclusion in our data analytics; and (6) for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

Health Connect Data

1. Collection and Usage of Health Data:

We value the privacy and security of our users. Our mobile application requests access to health-related permissions, specifically the ability to read steps and sleep information. This data is collected for the sole purpose of enhancing the user experience and providing features related to health and fitness.

2. Purpose of Health Data Access:

Our app utilizes health-related permissions to track daily steps, and sleep patterns. This data is processed locally on the user's device and is not shared with any third parties.

3. User Consent:

By using our app, you explicitly consent to the collection and usage of health-related data for the purposes outlined in this privacy policy. You have the option to grant or deny these permissions within the app settings.

4. Security Measures:

We implement robust security measures to protect the confidentiality and integrity of health-related data. This includes encryption and secure storage.

5. Data Retention:

We retain health-related data only for as long as necessary to fulfill the purposes outlined in this privacy policy. Users can request the deletion of their data by

6. Third-Party Services:

Our app does not share health-related data with any third-party services, advertisers, or external entities. We do not engage in the sale or exchange of user data.

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before taking the services.

Note: the refund and credit the amount to the customer's bank account.5-7 working days. Thank You !!

Updates to this policy

This Privacy Policy was last updated on 1.06.2024. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.